FAQ

How long will it take for my order to arrive? 

All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives. 

Local Express Shipping 

If you are located in the US (lower 48) and need to expedite your package, do email us first at info@oliveandkhaki.com. We’ll respond within 24 hours. Currently, we do not ship on weekends and public holidays.  

Will I receive customs/import duties? 

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges. 

Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

How do I place a return or exchange? 

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item. 

To return your item, do email us at info@oliveandkhaki.com